Doh!

Somedays are better than others.

Somewhere in Detroit, Michigan a software tech named Mike is enjoying a rather robust belly laugh.  At my expense.

Been having problems...multitudes...with an accounting software conversion.  Computer tech needed the data files zipped and e-mailed to resolve issue.  This required me to download an update and install same on computer.  I did that.  Update will allow for user to click File and select the option Export to ZIP.  Restarted computer, launched accounting software, clicked on File.  No option to Export.  Hmmmm.

Try again.

Nothing.  Same result.

Send message to my friend Mike the software tech, basically saying, "It didn't work!  There is no option to Export!"  Yadda, yadda, yadda.

Receive message from my friend Mike the software tech, asking, "Are you sure the update installed successfully?"

Send message to my friend Mike the software tech, replying in depth what I did.

Can't understand.  Doesn't make sense.  Feeling frustrated.  Staring at software application on screen.  Lightbulb comes on.  Click.  D'OH!

Send message to my friend Mike the software tech, as follows:

Mike,

:::hitting forehead with palm:::

Feeling rather stupid right now.

ZIP file attached.  Guess it helps if the user first opens the Organization data file before expecting the program to Export that data, eh?

:::sheepish grin::::

Sorry.

Dona

 

Sometimes I amaze myself.

 

UPDATE:

Reply from my friend Mike, the software tech, "Excellent!"

:)

dcmeyer:  Brave soul?  Maybe.  I should tell you this is my fourth accounting conversion in my career; however, the other three went more smoothly and I was able to complete the conversion within three months time.  This conversion is now in its seventh month.  But I'm an optimist.